Returns & Refund Policy

Last updated: July 2026

We want you to be happy with your NEXORIM purchase. Please review our returns and refunds policy below.

30-Day Returns

We offer a 30-day return period for eligible change-of-mind returns. This means you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition in which you received it, unused, with any original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at:

Email: tylarjones17@icloud.com

If your return is accepted, we will provide instructions on how and where to return your item.

Please do not send a return to the original shipping address or supplier. Items returned without first contacting us may not be accepted.

Return shipping costs for eligible change-of-mind returns are the responsibility of the customer unless otherwise agreed by NEXORIM.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or you receive the incorrect item.

Please provide your order number, a description of the issue and, where applicable, photographs showing the problem.

We will review the issue and work with you to provide an appropriate resolution.

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

Change of Mind

Our 30-day change-of-mind policy applies only to eligible items returned in their original condition.

We reserve the right to decline a change-of-mind return where an item has been used, damaged after delivery, or is no longer in its original condition.

This does not affect your rights in relation to faulty, damaged, incorrectly described or otherwise non-compliant products under applicable consumer law.

Exceptions / Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including customised or personalised products and gift cards.

Please contact us if you have questions about whether your item is eligible for return.

Any exclusions from change-of-mind returns do not limit your rights under applicable consumer law where a product is faulty or otherwise fails to meet a consumer guarantee.

Exchanges

If you would like a different colour or variant, please contact us to discuss the available options.

Depending on the circumstances, the simplest option may be to return the eligible item and place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to a customer in the European Union, applicable consumer cancellation and return rights may apply, including the right to cancel or return certain online purchases within 14 days.

Any applicable statutory consumer rights are in addition to this policy.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at:

Email: tylarjones17@icloud.com

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances and nature of a product failure, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC).